Refund policy

Return and Refund Policy

Effective from 1st January, 2026

Thank you for shopping with Omja Living. We want to ensure you are completely satisfied with your purchase, and our return and refund policy is designed to provide you peace of mind.

1. Returns

1.1. Eligibility: You may return items within 14 days of receiving your order. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

1.2. Non-Returnable Items: Please note that discounted or sale items are non-returnable. We do not accept returns on items purchased during promotional or clearance events.

1.3. Return Process: To initiate a return, please contact our customer service at info@omjaliving.com with your order number and reason for the return. Our team will provide you with further instructions.

1.4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for returns.

2. Refunds

2.1. Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method.

2.2. Refund Timeline: Refunds will be processed within 7 working days after the return is confirmed. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

2.3. Partial Refunds: In some cases, a partial refund may be issued if items are returned in a condition that does not meet our return policy criteria.

3. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at info@omjaliving.com

Thank you for choosing Omja Living. We appreciate your understanding and cooperation.