Privacy policy

PRIVACY POLICY
Effective Date: 1 June 2026
1. INTRODUCTION
Omja Living (Omja Living Private Limited) ("Omja Living", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, process, store, disclose, transfer, and safeguard personal information obtained through our website, online store, mobile interfaces, social media channels, customer support interactions, marketing communications, and other related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information in accordance with applicable laws.
2. SCOPE OF THIS POLICY
This Privacy Policy applies to personal information collected from:
  • Visitors to our website;
  • Customers purchasing products through our online store;
  • Subscribers to newsletters and marketing communications;
  • Participants in promotions, surveys, contests, or events;
  • Individuals interacting with our customer support services;
  • Business partners, vendors, and collaborators where applicable.
3. INFORMATION WE COLLECT
3.1 Information You Provide Directly
We may collect information that you voluntarily provide, including:
  • Full name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Company name (where applicable);
  • Payment-related information;
  • Purchase history;
  • Product preferences;
  • Interior design preferences;
  • Communications with customer support;
  • Reviews, testimonials, and feedback.
3.2 Information Collected Automatically
When you use our Services, we may automatically collect certain technical information, including:
  • IP address;
  • Browser type and version;
  • Device identifiers;
  • Operating system;
  • Language settings;
  • Referring websites;
  • Website activity and browsing behavior;
  • Pages viewed;
  • Session duration;
  • Geographic location information derived from IP addresses.
3.3 Cookies and Similar Technologies
We may use cookies, web beacons, pixels, tags, analytics technologies, and similar tools to:
  • Improve website performance;
  • Remember user preferences;
  • Analyze website traffic;
  • Measure marketing effectiveness;
  • Enhance customer experience;
  • Prevent fraud and security risks.
You may manage cookie preferences through your browser settings, although certain website features may not function properly if cookies are disabled.
4. HOW WE USE YOUR INFORMATION
We may use personal information for the following purposes:
Order Fulfillment
  • Processing orders;
  • Managing payments;
  • Arranging shipping and delivery;
  • Providing order updates;
  • Facilitating customer service.
Account Administration
  • Creating and maintaining user accounts;
  • Authenticating users;
  • Managing customer preferences.
Customer Support
  • Responding to inquiries;
  • Resolving complaints;
  • Providing after-sales support.
Marketing and Communications
  • Sending newsletters;
  • Sharing promotional offers;
  • Providing product recommendations;
  • Informing customers about new collections, launches, and events.
Website Improvement
  • Monitoring website performance;
  • Understanding customer preferences;
  • Conducting analytics and research;
  • Improving product offerings and user experience.
Legal and Compliance Purposes
  • Meeting legal obligations;
  • Detecting and preventing fraud;
  • Protecting rights and property;
  • Enforcing company policies.
5. LEGAL BASIS FOR PROCESSING
Where required by applicable law, we process personal information based on one or more of the following grounds:
  • Your consent;
  • Performance of a contract;
  • Compliance with legal obligations;
  • Legitimate business interests;
  • Protection of legal rights and security interests.
6. PAYMENT PROCESSING
Payments made through our Services may be processed by authorized third-party payment providers.
Omja Living does not generally store complete payment card information. Payment data may be collected and processed directly by payment gateways, banking institutions, and payment processors in accordance with their respective privacy and security practices.
7. SHARING OF INFORMATION
We do not sell personal information.
We may share information with:
Service Providers
  • Payment processors;
  • Logistics and delivery partners;
  • Warehousing providers;
  • Technology providers;
  • Cloud hosting providers;
  • Marketing platforms;
  • Customer relationship management systems;
  • Analytics providers.
Professional Advisors
  • Auditors;
  • Legal advisors;
  • Accountants;
  • Consultants.
Regulatory Authorities
Where required by law, court order, government request, regulatory requirement, or legal process.
Business Transactions
In connection with mergers, acquisitions, restructuring, asset transfers, financing transactions, or corporate reorganizations.
8. INTERNATIONAL DATA TRANSFERS
Because we serve customers across multiple countries, your personal information may be transferred to, stored in, or processed in jurisdictions outside your country of residence.
These jurisdictions may include India and other countries where our service providers, technology partners, logistics providers, and business operations are located.
Where required by law, we take reasonable measures to ensure that such transfers are protected through appropriate safeguards.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
  • Fulfill business purposes;
  • Complete transactions;
  • Comply with legal obligations;
  • Resolve disputes;
  • Enforce agreements;
  • Maintain financial and accounting records.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
10. SECURITY OF INFORMATION
We implement commercially reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against:
  • Unauthorized access;
  • Loss;
  • Misuse;
  • Disclosure;
  • Alteration;
  • Destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.
11. YOUR PRIVACY RIGHTS
Subject to applicable laws, you may have rights relating to your personal information, including:
  • Access to personal information;
  • Correction of inaccurate information;
  • Updating information;
  • Withdrawal of consent where consent is relied upon;
  • Deletion of information where legally permissible;
  • Restriction of processing;
  • Objection to certain processing activities;
  • Data portability where applicable.
We may require identity verification before responding to certain requests.
12. MARKETING COMMUNICATIONS
If you subscribe to marketing communications, we may send updates regarding:
  • Product launches;
  • Collections;
  • Promotions;
  • Design inspiration;
  • Events and announcements.
You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in such communications or by contacting us through the channels specified on our website.
Operational and transactional communications relating to orders, deliveries, and account activities may continue even if marketing communications are discontinued.
13. THIRD-PARTY WEBSITES
Our Services may contain links to websites, applications, social media platforms, and services operated by third parties.
We are not responsible for the privacy practices, content, or security measures of third-party websites or services. Users are encouraged to review the privacy policies of such third parties before providing personal information.
14. CHILDREN'S PRIVACY
Our Services are intended for individuals who have reached the age of majority in their jurisdiction.
We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.
If we become aware that personal information has been collected from a child in violation of applicable law, we may take steps to delete such information.
15. FRAUD PREVENTION AND SECURITY MONITORING
We may monitor transactions, website activity, and account behavior to:
  • Detect fraud;
  • Prevent unauthorized transactions;
  • Protect customers and business operations;
  • Maintain platform security;
  • Investigate suspicious activities.
Information collected for these purposes may be shared with authorized service providers, financial institutions, law enforcement agencies, or regulatory authorities where legally permitted.
16. BUSINESS TRANSFERS
In the event of a merger, acquisition, investment, financing, restructuring, sale of assets, or other corporate transaction, personal information may be transferred as part of the transaction, subject to applicable legal requirements.
17. CHANGES TO THIS PRIVACY POLICY
We may update or revise this Privacy Policy periodically to reflect changes in legal requirements, business operations, technology, or services.
Any updated version shall become effective upon publication on the website unless otherwise specified.
Your continued use of the Services following publication of an updated Privacy Policy constitutes acknowledgment of the revised policy.
18. APPLICABLE LAW
This Privacy Policy shall be interpreted and governed in accordance with the laws of the Republic of India, subject to any mandatory privacy rights or protections that may apply under the laws of your country of residence.