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Rug Care
Rug Care & Cleaning
A well-cared-for rug stays beautiful for years. Follow these simple steps to protect its texture, colour, and life.
Vacuum Regularly
Vacuum gently using low suction. Avoid harsh brush rollers, especially on handmade or wool rugs.
Clean Spills Quickly
Blot spills immediately with a clean dry cloth. Do not rub, as rubbing can spread the stain.
Rotate Your Rug
Rotate the rug every few months to balance sunlight exposure and foot traffic.
Avoid Direct Sunlight
Keep rugs away from strong sunlight to prevent fading and uneven colour change.
Use a Rug Pad
A rug pad helps prevent slipping, adds comfort, and reduces wear on the rug backing.
Professional Cleaning
For deep stains or annual cleaning, use a professional rug cleaner instead of washing at home.
Quick Care Tip
For handmade rugs, always test any cleaning method on a small hidden area first.
Rug Specific Care
Different rugs need different care. Use this simple guide to keep your rug clean, fresh, and long-lasting.
Care by Rug Type
Hand-Knotted Rugs
Vacuum gently and avoid harsh brushing. Rotate regularly to balance wear.
Hand-Tufted Rugs
Use low suction while vacuuming. Avoid pulling loose fibres; trim them carefully.
Flatweave Rugs
Shake out dust often and vacuum on both sides for better cleaning.
Outdoor Rugs
Brush off dirt and clean with mild soap and water. Dry fully before placing back.
Care by Rug Material
Wool Rugs
Vacuum regularly and blot spills quickly. Professional cleaning is best for deep stains.
Silk Rugs
Handle with extra care. Avoid water-based cleaning and use professional rug cleaning only.
Cotton Rugs
Clean gently and avoid harsh chemicals. Keep away from excess moisture.
Jute & Natural Fibre Rugs
Keep dry and vacuum lightly. Avoid wet cleaning as moisture can weaken fibres.
Viscose Rugs
Protect from spills and moisture. Blot immediately and avoid rubbing the surface.
Polyester Rugs
Easy to maintain with regular vacuuming. Spot clean gently with mild soap if needed.
Quick Tip: Always test any cleaning method on a small hidden area first.
Frequently Asked Questions
General Queries
How do I choose the right rug size?
Choose a rug size that connects your seating area. Ideally, the front legs of sofas and chairs should sit on the rug for a balanced look.
How do I choose a handmade rug online?
Check your room colours, furniture style, and size requirement before selecting a rug. Choose tones that naturally fit your space.
How do I choose accent furniture?
Pick pieces that match your room size and layout. Side tables, benches, and consoles should support the room without overcrowding it.
What cushion sizes work best for sofas?
16x16 inch cushions work well for compact sofas, while 18x18 inch cushions suit larger sofas and sectionals.
How do I style cushions on a sofa?
Place larger cushions at the corners and smaller cushions towards the centre. Mix soft colours, textures, and patterns for a layered look.
How do throws change the look of a room?
Throws add colour, warmth, and texture to sofas, chairs, and beds, making the space feel more inviting.
Payment Related Queries
What payment methods do you accept?
We accept major online payment methods such as credit cards, debit cards, net banking, and UPI.
Is online payment secure?
Yes, payments are processed through secure payment gateways to help protect your transaction details.
Can I pay using UPI?
Yes, UPI payments may be available through popular apps such as Google Pay, PhonePe, and Paytm.
What should I do if my payment fails?
Please try again. If the amount has been debited, contact our support team with your order and payment details.
Do you offer EMI?
EMI availability depends on the payment gateway and checkout options active on the store.
Product & Customisation
Can I customise a rug?
Yes, selected rugs can be customised in size, colour, or design depending on feasibility.
Do you offer non-standard rug sizes?
Yes, handmade rugs can often be made in custom sizes. Design proportions may vary slightly depending on the new dimensions.
How long does customisation take?
Customisation timelines depend on the size, material, and technique. Our team will share an estimated timeline before confirmation.
Can furniture be customised?
Furniture customisation may be available for selected products, finishes, or fabrics.
Product Care
How do I care for a wool rug?
Vacuum regularly without a beater brush and blot spills immediately with a clean, dry cloth.
How should I clean cushion covers?
Dry cleaning is recommended for most premium cushion covers to protect fabric and colour.
How do I maintain rug colour and texture?
Keep rugs away from direct sunlight and rotate them occasionally for even wear.
What should I do if something spills on furniture?
Blot gently with a clean cloth. Do not rub. For difficult stains, use professional cleaning support.
Returns and Exchanges
What is your return policy?
Return requests must be raised within the allowed return window. Products should be unused, undamaged, and in original packaging.
Are custom products returnable?
Custom-made products are generally not eligible for return or exchange unless damaged or defective.
What if I receive a damaged product?
Share clear photos and order details with our support team as soon as possible so we can assist you.
How long does refund processing take?
Refunds are processed after the returned product is inspected and approved. Bank processing time may vary.
Shipping & Delivery
How long does delivery take?
Delivery timelines depend on the product type, location, and availability. Estimated delivery details are shared during order processing.
Who will deliver my order?
Orders are shipped through trusted courier and logistics partners depending on your location.
Do you offer international shipping?
International shipping may be available for selected products and locations.
How can I track my order?
Once shipped, tracking details will be shared through email, SMS, or WhatsApp.
Store & Service
Do you have physical stores?
Visit our store or contact our team to know where Omja Living products can be viewed in person.
Can I get help choosing products?
Yes, our team can help you select rugs, furniture, cushions, and décor for your home.
Do you offer home trials?
Home trials may be available for selected products and locations.
Can I book a consultation?
Yes, you can contact our team for design guidance and product selection support.