Terms of service

TERMS OF SERVICE
Effective Date: June 1, 2026
Welcome to Omja Living Private Limited ("Omja Living," "Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, online store, digital platforms, mobile interfaces, products, services, content, and related features (collectively, the "Services").
By accessing, browsing, registering an account, purchasing products, submitting information, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, please discontinue use of the Services immediately.
1. ABOUT OMJA LIVING
Omja Living is a retailer of furniture, lighting, rugs, home décor, textiles, accessories, and related lifestyle products. We serve customers throughout India and selected international markets, including but not limited to the United Arab Emirates, Kuwait, Qatar, Singapore, Hong Kong SAR, Thailand, and Indonesia.
2. ELIGIBILITY
You must be at least eighteen (18) years of age, or otherwise possess the legal capacity to enter into binding agreements under applicable laws, to use the Services.
By using the Services, you represent and warrant that:
  • You meet the eligibility requirements stated above;
  • All information provided by you is accurate, complete, and current;
  • You will comply with all applicable laws and regulations in connection with your use of the Services.
3. ACCOUNT REGISTRATION AND SECURITY
Where account registration is available, you may be required to create an account to access certain features.
You are responsible for:
  • Maintaining the confidentiality of your login credentials;
  • Restricting unauthorized access to your account;
  • All activities conducted under your account;
  • Promptly notifying us of any unauthorized use or security breach.
Omja Living shall not be liable for any loss or damage resulting from your failure to safeguard account credentials.
4. PRODUCT INFORMATION AND AVAILABILITY
We strive to provide accurate descriptions, specifications, dimensions, images, pricing information, and product details. However, due to factors including but not limited to:
  • Photography and lighting variations;
  • Screen and display differences;
  • Natural materials and finishes;
  • Handcrafted and artisanal production methods;
  • Manufacturing tolerances and batch variations;
actual products may vary in color, texture, grain, finish, dimensions, pattern, or appearance.
Such variations are inherent characteristics of many products and shall not be considered defects.
We reserve the right to modify, discontinue, limit, replace, or update any product, specification, inventory availability, content, promotion, or service without prior notice.
5. PRICING AND PAYMENT
All prices displayed on the Services are subject to change at any time without notice.
Prices may be displayed in multiple currencies for convenience; however, final billing shall occur in the currency designated during checkout or determined by the payment processor.
Unless expressly stated otherwise, prices do not include:
  • Shipping and delivery charges;
  • Goods and Services Tax (GST);
  • Value Added Tax (VAT);
  • Customs duties;
  • Import taxes;
  • Brokerage fees;
  • Governmental levies;
  • Other applicable charges.
You authorize us and our payment service providers to process payment for all purchases made through the Services.
6. ORDERS AND ACCEPTANCE
Your submission of an order constitutes an offer to purchase products from Omja Living.
An order confirmation email or acknowledgment does not constitute acceptance of your order.
Orders are accepted only after:
  • Successful payment authorization;
  • Inventory verification;
  • Fraud screening;
  • Internal review procedures.
We reserve the right, in our sole discretion, to reject, suspend, modify, or cancel any order for reasons including:
  • Product unavailability;
  • Pricing or listing errors;
  • Payment issues;
  • Suspected fraud;
  • Regulatory restrictions;
  • Shipping limitations;
  • Violations of these Terms.
In the event of cancellation after payment, eligible refunds will be processed in accordance with our applicable refund policies.
7. INTERNATIONAL SALES
Customers purchasing products outside India acknowledge that international shipments may be subject to:
  • Customs inspections;
  • Import duties and taxes;
  • Local regulations;
  • Clearance procedures;
  • Product restrictions imposed by destination jurisdictions.
Unless expressly stated otherwise, all customs duties, import taxes, fees, and compliance obligations remain the responsibility of the customer.
Omja Living makes no representation that products available through the Services are compliant with laws applicable outside India.
8. SHIPPING, DELIVERY, AND RISK OF LOSS
Delivery timelines are estimates only and are not guaranteed.
Delays may arise due to circumstances beyond our control, including:
  • Customs processing;
  • Transportation disruptions;
  • Weather conditions;
  • Government actions;
  • Carrier delays;
  • Labor disputes;
  • Force majeure events.
To the extent permitted by applicable law, ownership and risk of loss may transfer upon shipment, delivery, or handover to the carrier.
Omja Living shall not be liable for losses arising from delayed delivery caused by third-party carriers or events beyond our reasonable control.
9. INTELLECTUAL PROPERTY
All content available through the Services, including but not limited to:
  • Product designs;
  • Photographs;
  • Catalogues;
  • Logos;
  • Trademarks;
  • Graphics;
  • Videos;
  • Website design;
  • Marketing materials;
  • Text and written content;
  • Software and digital assets;
is owned by or licensed to Omja Living and protected by applicable intellectual property laws.
Except as expressly authorized in writing, you may not:
  • Copy;
  • Reproduce;
  • Modify;
  • Publish;
  • Display;
  • Distribute;
  • License;
  • Sell;
  • Exploit; or
  • Create derivative works from such content.
All rights not expressly granted are reserved.
10. USER-GENERATED CONTENT
By submitting reviews, testimonials, photographs, comments, feedback, suggestions, or other content to Omja Living, you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise exploit such content for commercial, promotional, operational, and marketing purposes.
You represent and warrant that:
  • You own or control all rights necessary to submit such content;
  • The content does not infringe third-party rights;
  • The content complies with applicable laws.
11. PROHIBITED CONDUCT
You agree not to:
  • Violate applicable laws or regulations;
  • Engage in fraudulent or deceptive conduct;
  • Misrepresent your identity;
  • Attempt unauthorized access to systems or accounts;
  • Interfere with website security;
  • Upload malicious software or code;
  • Scrape, harvest, or extract data without authorization;
  • Infringe intellectual property rights;
  • Disrupt or interfere with the operation of the Services.
We reserve the right to investigate and take appropriate legal action against violations of this section.
12. THIRD-PARTY SERVICES
The Services may contain links to third-party websites, payment processors, logistics providers, social media platforms, software tools, and external services.
Such third parties operate independently of Omja Living.
We do not control and are not responsible for:
  • Their content;
  • Privacy practices;
  • Terms and policies;
  • Availability;
  • Security measures;
  • Products or services.
Your interactions with third-party services are solely between you and the applicable third party.
13. DISCLAIMER OF WARRANTIES
Except as expressly required by applicable law, the Services and all products are provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by law, Omja Living disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties relating to:
  • Merchantability;
  • Fitness for a particular purpose;
  • Non-infringement;
  • Accuracy;
  • Reliability;
  • Availability;
  • Compatibility;
  • Uninterrupted operation.
We do not guarantee that the Services will be error-free, secure, or continuously available.
14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Omja Living and its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers shall not be liable for any:
  • Indirect damages;
  • Incidental damages;
  • Consequential damages;
  • Special damages;
  • Punitive damages;
  • Exemplary damages;
  • Loss of profits;
  • Loss of business;
  • Loss of goodwill;
  • Loss of data.
arising out of or related to:
  • Use of the Services;
  • Product purchases;
  • Delivery delays;
  • Third-party actions;
  • Service interruptions.
In all cases, Omja Living's aggregate liability shall not exceed the amount actually paid by the customer for the product or transaction giving rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
15. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Omja Living, its affiliates, directors, officers, employees, agents, contractors, and service providers from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:
  • Your breach of these Terms;
  • Your misuse of the Services;
  • Your unlawful conduct;
  • Your infringement of any third-party rights.
16. FORCE MAJEURE
Omja Living shall not be liable for delays, interruptions, or failures to perform resulting from causes beyond its reasonable control, including:
  • Natural disasters;
  • Fire;
  • Flood;
  • Pandemic or epidemic;
  • Government actions;
  • Telecommunications failures;
  • Transportation disruptions;
  • Labor disputes;
  • War;
  • Terrorism;
  • Civil unrest;
  • Trade restrictions.
17. SUSPENSION AND TERMINATION
We reserve the right to suspend, restrict, terminate, or deny access to the Services at any time and without prior notice where we reasonably believe:
  • These Terms have been violated;
  • Fraudulent activity has occurred;
  • Legal or regulatory obligations require such action;
  • Continued access poses risk to the Services or users.
Termination does not affect any rights or obligations accrued prior to termination.
18. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
19. ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Omja Living regarding the Services and supersede all prior agreements, communications, understandings, and representations relating to the subject matter herein.
20. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to the Services, purchases, or these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Gurugram, Haryana, India, without limiting any mandatory consumer rights available under applicable law.
21. CHANGES TO THESE TERMS
We reserve the right to amend, update, revise, or modify these Terms at any time.
Updated Terms will be posted on the Services with a revised effective date.
Your continued use of the Services following publication of revised Terms constitutes acceptance of the updated Terms.
22. CONTACT US
For questions regarding these Terms of Service, please contact:
Omja Living Private Limited
Email: [Insert Support Email]
Website: https://www.omjaliving.com
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.