Privacy policy

At Omja Living (Omja Living Private Limited) ("Omja Living", "Company", "we", "our", or "us"), protecting the privacy, confidentiality, and security of your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, process, store, transfer, disclose, and safeguard information obtained through our website, online store, mobile interfaces, social media platforms, customer support channels, marketing communications, promotional campaigns, and other related services (collectively, the "Services"). By accessing, browsing, registering, purchasing, subscribing, interacting with, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. We may collect information that you voluntarily provide, including your name, billing and shipping addresses, email address, telephone number, payment-related details, purchase history, product preferences, interior design interests, customer service communications, reviews, testimonials, and feedback. We may also automatically collect certain technical and usage information, including IP addresses, browser information, device identifiers, operating systems, language preferences, referral sources, browsing behavior, pages visited, session duration, and approximate geographic location derived from your device or network information. To improve website functionality and customer experience, we may use cookies, web beacons, pixels, analytics tools, and similar technologies that help us understand user behavior, remember preferences, enhance security, personalize content, measure marketing effectiveness, and prevent fraud. The information we collect may be used to process orders, facilitate payments, arrange shipping and delivery, manage customer accounts, provide customer support, personalize shopping experiences, communicate important updates, send promotional communications, conduct market research, improve our products and Services, detect fraudulent activities, comply with legal obligations, enforce our policies, and protect our legitimate business interests. Where required by applicable law, we process personal information based on your consent, contractual necessity, compliance with legal obligations, legitimate business interests, or the protection of legal rights and security interests. Payments made through our Services may be processed by authorized third-party payment providers, and while we take reasonable measures to protect your information, payment data may be collected and processed directly by payment gateways, banks, and financial institutions in accordance with their own privacy and security practices. We do not sell personal information to third parties; however, we may share information with trusted service providers, logistics partners, payment processors, technology providers, cloud hosting services, analytics providers, marketing platforms, professional advisors, regulatory authorities, and parties involved in corporate transactions where such sharing is necessary to operate our business, fulfill customer orders, comply with legal requirements, or protect our rights. Because Omja Living serves customers in India and international markets, including the United Arab Emirates, Kuwait, Qatar, Singapore, Hong Kong, Thailand, and Indonesia, personal information may be transferred to, stored in, or processed in jurisdictions outside your country of residence, and we take reasonable steps to ensure appropriate safeguards are in place for such transfers. We retain personal information only for as long as necessary to fulfill legitimate business purposes, complete transactions, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. We implement commercially reasonable administrative, technical, organizational, and physical security measures designed to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction; however, no method of electronic transmission or storage can be guaranteed to be completely secure. Subject to applicable laws, individuals may have rights to access, update, correct, restrict, delete, object to, or request portability of their personal information, and we may require identity verification before processing such requests. Customers who subscribe to marketing communications may receive newsletters, promotional offers, product recommendations, design inspiration, collection launches, and event updates, and may opt out of such communications at any time, although transactional communications related to orders and account activities may continue. Our Services may contain links to third-party websites, applications, and platforms that operate independently from Omja Living, and we are not responsible for their privacy practices or content. Our Services are intended for individuals who have reached the age of majority in their jurisdiction, and we do not knowingly collect personal information from children without appropriate consent where required by law. We may monitor website activity and transactions to prevent fraud, enhance security, investigate suspicious behavior, and protect both customers and business operations. In the event of a merger, acquisition, restructuring, financing transaction, sale of assets, or other corporate reorganization, personal information may be transferred as part of the transaction, subject to applicable legal requirements. We reserve the right to amend, modify, or update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, technologies, or services, and any revised version will become effective upon publication on our website. This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India, subject to any mandatory privacy rights and protections available under the laws of your country or jurisdiction of residence.